FREQUENTLY ASKED QUESTIONS
How do I get a quote?
You can either:
Ship your items to us for professional testing and receive a firm offer.
Or get a preliminary quote in advance by sharing pictures and the weight of your material.
Who covers shipping costs?
We cover shipping for large quantity shipments. For smaller personal deals, the customer is responsible for the shipping cost.
What metals do you accept?
We accept gold, silver, platinum, palladium, rhodium, iridium, and rhodium-bearing materials. We also buy scrap electronics, dental scrap, bullion, jewelry, and more
How do I get started?
Just fill out our inquiry form, send us pictures of your materials, and we’ll walk you through the next steps.
Can I track my shipment?
Yes, once you send your materials using a tracked service, you'll receive updates and confirmation when it arrives at our facility.
When will I get paid?
Once your materials arrive and are tested, you'll receive your payment usually within 48 hours. For some materials it can take up to 6 weeks, you will be informed of this at the time of inquiry.
Do you accept international shipments?
Yes! We work with clients worldwide — including the US, UK, and across Europe.
What payment methods do you offer?
We offer payment by e-Transfer, PayPal, or direct deposit, whatever works best for you.
Do you buy broken or mismatched jewelry?
Yes, we do. Even broken or outdated jewelry often contains valuable metals. Send it in for a proper evaluation.
What if I change my mind after sending my items?
We can only return your materials if the refining process has not yet begun. Return shipping fees will apply.